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» Job Vacancy

Mortgage Adviser


Hours: Not Specified
Contract: Permanent
Pay Maximum: £32900.00
Pay Minimum: £17800.00
Pay Period: Annual
Category: Accounting,
Location: Stockport, Cheshire, United Kingdom, SK1 1

Sep 13th
days old


views


applied




Description

In your role as a Mortgage Adviser you'll be required to lead quality conversations, providing customers with suitable advice and ensuring that the regulatory requirements are adhered to whilst meeting the needs of our customers; increasing customer advocacy and supporting the delivery of the overall Balanced Business Scorecard.

Key accountability's:

  • Manage own diaries working with branch team and other key stakeholders using the 'Perfect Day' model.
  • Manage your customers for the duration of their relationship with the Bank, proactively managing their mortgage and protection needs and identifying opportunities for relevant conversations ensuring you provide a great customer experience.
  • Pre-validate every appointment with the customer over the telephone to ensure they meet the affordability criteria and are prepared for the appointment
  • To review, demonstrate and assess a customer's affordability for a mortgage for the entire mortgage term, this to include assessment of income in retirement if applicable
  • Ensure all customer interactions, are delivered in line with a customer centric experience. Act upon customer feedback using the '5 steps to service recovery process and use insights to support continuous improvement. Participate, as appropriate, in activities to improve operating processes or procedures and take actions to support customer centred continuous improvement.
  • To ensure all interactions with customers are delivered in line with defined processes and procedures.
  • Build and maintain professional and business networks to facilitate the securing, retention and growth of business
  • Support the network of team colleagues, providing appropriate help, guidance, feedback and advice, sharing best practice and mentoring less experienced staff to assist in their development, thereby enabling the team to improve its capability, to operate efficiently and to maximise its performance
  • Generate and pass leads with all relevant supporting information to the branch team.
  • Ensure all transactions with customers are recorded accurately and update all computer-based records to maintain and enhance data integrity including checking and updating personal details
  • Produce and process all documentation resulting from customer enquiries/conversations in an accurate and timely manner and where appropriate ensure that the information passes to colleagues responsible for these activities.
  • Develop and maintain required skills and working experience of relevant systems, processes and capabilities required in the role including successful completion of mandatory training.

Knowledge, Skills and Experience Required:

  • Ce-Map qualification.
  • Excellent presentation skills
  • Experience of successfully building strong relationships and implementing customer advocacy.
  • Sound knowledge of UK mortgage sector, competitor activity, market developments and emerging trends

Salary expectations for this are £17,800 to £32,900 dependent on experience and there is a great benefits package. Hours operate on flexi shifts between 8am and 8pm and alternate Saturdays.

Company
Company: Pontoon
Contact: Laura Mckeating

Further Information
Reference: JS-3625STOCK05/09/270831182
Posted: 13 Sep 2017, 11:54








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