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» Job Vacancy

Strategic Client Relationship Manager


Hours:
Salary: £60000 - £80000/annum
Category: Accounting/Financial/Insurance,
Location: City of London, City of London, United Kingdom

May 23rd
days old


views


applied




Description
Wells Tobias Insurance are looking for an outstanding Business facing Client Relationship Manager with strong business operations experience for an Innovative Insurance client based in the City. The role will suit someone with very strong relationship and process quality skills as this role will be working with all new and existing clients to ensure they receive the service and support needed.

The client offers a disruptive & innovative technology solution to the Insurance market and this role will suit someone who is a business facing person with Insurance industry knowledge, who knows how to manage, engage, influence and service senior client contacts so that retention, service quality, SLA’s and client satisfaction is first class.

This is a business facing role however the client has said that it would also be desirable if they could find someone who has experience of interacting with technology teams/vendors or clients who have implemented software/technology products.

The key focus for this role is to remove workload from the Head of Operations and work with new and existing clients to provide them with a world class user/customer engagement experience. The team is around 5 employees currently and the role is working for a growing SME business. Therefore the organic growth of this business will drive the growth of this busy role.

This position will be global facing but will not require travel as it will have in-country teams that will be able to manage the day to day and face to face aspects of this role.

In all we are looking for someone who can lead this relationship piece but also support the Head of Operations in their absence and build long term and highly valued relationships and service to all new and existing clients. This will ensure there is a continuous improvement element to the overall workflow and interaction but also ensuring where issues are occurring from a technical perspective that all clients have a point of contact to manage the process and provide a high value & quality solution.

It is Wells Tobias Recruitment Solutions’ policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you
Company
Company: CV Library Ltd

Further Information
Reference: 207938248/cia386577
Posted: 23 May 2018, 13:04
Visa Required: Applicants must be eligible to work in the specified location








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