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» Job Vacancy

Technical Support Engineer, FOREX


Hours:
Salary: £50000 - £70000/annum
Category: Accounting/Financial/Insurance,
Location: London City, London City, United Kingdom

Mar 11th
days old


views


applied




Description
Technical Support Engineer, Global Support.

Client
A global Forex & CFD brokerage.

Job Purpose
To support and monitor services associated with their mission critical services across their Global application infrastructure.

Duties
• Provide immediate support to trading desk on incoming queries and incidents.
• Ensures SLA is met for each of their service desk ticket.
• Able to monitor newly deployed systems and provide feedback to improve their project deployment processes.
• Answering support calls and emails making sure that they’re all dealt with utmost priority and responded immediately.
• Collect and compile required information for trade investigations.
• Prepare reports about their client facing systems which includes statistics about general bugs and outages to measure client experiences and to help improve QA process.
• Monitor FIX sessions and report any outages in a timely manner.
• Assist traders and middle office in trade investigations.
• Escalating and working closing with the development team.

Knowledge Required
• Have at least 8 years’ financial industry experience.
• Strong understanding of brokerage business along.
• Strong understanding of service management.
• Must have strong understanding of trade flow and STP execution.
• Must have good understanding of back office and front office systems.
• Experience managing helpdesks queues.
• Working knowledge of programming languages and database technologies.
• Experience working with PowerShell to automate processes.
• Hold relevant industry qualifications.

Essential Skills Required
• Good documentation skills
• Good communication (both written and verbal) skills
• Positive work and client service ethic
• Ability to meet deadlines
• Time management and prioritisation
• Strong commitment to Customer satisfaction and product quality
• Key Performance Measures
• Early detection of issues in our application systems
Company
Company: CV Library Ltd

Further Information
Reference: 207388321/cia377090
Posted: 11 Mar 2018, 08:16
Visa Required: Applicants must be eligible to work in the specified location








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